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FAQ

How can we help you?

Your Account & Orders

Your card will be charged when your order is placed.

After your order is securely placed.

Once your order is placed we will ship your order within 2 to 3 business days. Standard shipping times then apply. You will receive a confirmation email with tracking info when your order has shipped.

Note: International orders may take slightly longer – up to 8 weeks to certain countries depending on customs regulations. Please contact us if your order hasn’t arrived within the estimated delivery time.

As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.

Shipping & Returns

Yes, We ship to all countries.

When you enter in your shipping detail at checkout you’ll see your shipping cost calculated.
We currently do not offer an expedited shipping option.
Please contact us and send us a clear scan of the customs receipt showing your name, the date, and the merchandise it’s for. We will gladly refund your original order for the corresponding amount.
Paypal Payment Gateway communicates directly with your bank and automatically accepts or declines your payment. Please try using a different card when you checkout. If the problem persists, then please Contact Us.
If your order hasn’t shipped yet we would be more than happy to help you change your desired size. Please contact us with the size that you would like to change to. Note: Price per item can increase depending on the size of the shirt or custom artwork.
If your order has not yet shipped you may cancel. Once your order has shipped then you will need to wait until we have received the item back in new condition to be able to cancel your order. Note: Return shipping is paid for at your expense.
If the item you received doesn’t match the description or is some how damaged then We will gladly replace your order or offer you a full refund within 14 days of your order.

Zlo is not responsible for any washing or wear and tear damage. We highly suggest that you follow the washing instructions on the tag of your apparel order. We use the highest quality inks when printing to ensure you’ll never have an issue with the quality of print on your apparel.

Payments

Through our secured payment checkout we accept all major credit and debit cards, including Visa, MasterCard, Discover and American Express. We also accept PayPal.
Yes, we accept Paypal.
Yes, We use Stripe Payment Gateway which is the safest, most secured payment checkout there is.
Yes, we accept pre-paid gift cards from all major banks (Visa, MasterCard, American Express).

As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.

As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.

As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.

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