FAQ
How can we help you?
Your Account & Orders
When will my card be charged?
Your card will be charged when your order is placed.
After your order is securely placed.
When will I receive my order?
Once your order is placed we will ship your order within 2 to 3 business days. Standard shipping times then apply. You will receive a confirmation email with tracking info when your order has shipped.
Note: International orders may take slightly longer – up to 8 weeks to certain countries depending on customs regulations. Please contact us if your order hasn’t arrived within the estimated delivery time.
How do I return my order?
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.
Shipping & Returns
Do you ship internationally?
Yes, We ship to all countries.
How much does it cost to ship internationally?
Can I pay extra for expedited shipping?
I’m being asked to pay a customs fee to receive my package, why is this?
When I try to checkout my card keeps getting declined, why is this?
If I already placed an order but decide that I want to change the size of the shirt or custom art, Can I do this?
Can I cancel my order?
Do you offer refunds?
What happens if my apparel order is damaged after washing?
Zlo is not responsible for any washing or wear and tear damage. We highly suggest that you follow the washing instructions on the tag of your apparel order. We use the highest quality inks when printing to ensure you’ll never have an issue with the quality of print on your apparel.
Payments
What methods of payment do you accept?
Do you accept PayPal?
Is my payment secure?
Do you accept pre-paid gift cards?
How can I pay for my order?
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.
Can you ship internationally or process international credit cards?
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.
Do you accept back orders?
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.